Delivery and Returns

EU Orders: Inline with new EU IOSS shipping protocol EU Orders will be charged VAT at their local VAT rate. 
We will arrange for delivery of the products you order by the method shown and to the address which you specify.
We aim to dispatch all orders received before 12pm (Monday to Friday) the next working day, our delivery time is within 3-5 working days to the UK mainland. Please note that occasionally, due to circumstances outside our control with our delivery providers there may be longer delays.

Orders made after 12pm will be processed the following working day. Once we have received your order and processed it no further items can be added to this order. If you wish to order further items please place a new order and this will be handled as a new order. Orders are not processed over the weekend or on bank holidays.
Our “Standard” delivery service is available for all Non-UK customers. For these international orders we aim to deliver between 5 – 7 working days, but please allow 10 working days before contacting us.

It is your responsibility to provide us with full and correct delivery address details. We cannot be held liable for non-delivered orders if incorrect address details were provided upon order.

All packages returned to us as undelivered will be refunded, excluding the delivery cost. If after 10 business days you have not received your order, you must contact us at info@hayoumethod.com. We will not be liable for any loss or damage if you fail to do this.

Shipping Costs UK Mainland

Royal Mail delivery £4.95
We aim to dispatch all orders received within 24hrs of you placing your order, orders received before 12 midday will usually be dispatched the same day.
Our delivery time (once dispatched) is within 2-3 working days to the UK mainland.  Please note that occasionally, due to circumstances outside our control with our delivery providers there may be longer delays.
Once we have received your order and processed it no further items can be added to this order.  If you wish to order further items please place a new order.

Shipping Costs Northern Ireland

Delivery Cost £6.50
Delivery time estimate 2-3 working days, but please allow up to 5 working days before making contact with us about your delivery.

Shipping costs Europe

(excludes Switzerland & Norway*)
Delivery Cost £16.00 (does not include local taxes and duties)
Delivery time estimate 4-7 working days, but please allow up to 10 working days before making contact with us about your delivery.

*Switzerland

Switzerland: Delivery Cost £39.00 (does not include local taxes and duties)
Delivery time estimate 4-7 working days, but please allow up to 10 working days before making contact with us about your delivery.
Please note: Unfortunately due to the high cost of shipping to Switzerland we are unable to extend any FREE Shipping promotions.
We are looking into alternative shipping options so in future we can include Switzerland.

*Norway

 We are sorry we can no longer ship to Norway due to extremely high shipping costs.

Channel Isles and UK offshore Islands

Delivery Cost £4.95
Delivery time estimate 3-5 working days, but please allow up to 7 working days before making contact with us about your delivery.

Eire

Delivery Cost £16.00. (does not include local taxes and duties)
Delivery time estimate 3-5 working days, but please allow up to 7 working days before making contact with us about your delivery.

USA

Delivery Cost $25

Delivery time estimate 5-7 working days, but please allow up to 14 working days before making contact with us about your delivery.

Canada & Australia

Delivery Cost £40.00 (does not include local taxes and duties)

All other countries

Delivery Cost £49.00 (does not include local taxes and duties)
Our international delivery rates are not inclusive of Duty, VAT and custom charges. Where you have requested delivery to a non-EU address, you may claim any VAT back on your order, should you wish to do so. Hayo’u does not accept responsibility for VAT claims.
Delivery time estimate 5-7 working days, but please allow up to 14 working days before making contact with us about your delivery.

Returns & Refunds

Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals intact.
If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. This excludes defective items.
If you have received a product that you deem to be faulty, please contact us on  within 14 days of delivery. Faulty items reported after this time period will be dealt with on a case by case basis.
We advise you to return items by recorded delivery or by any other means that shows proof of the return. If for any reason your returned items are not received we cannot process the refund unless you can provide proof of postage.
It is essential you include the original packing slip when you return your items so we can identify it as your return. Failure to do so may result in your refund being denied.
Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition If you cancel your order after we have dispatched the products, then you must return the products to the address below.
You can submit your cancellation notice by email.
 
Returns Address:
Hayo’u Method C/O Westway Warehouse
Unit 1, Rectors Lane Industrial Estate,
Rectors Lane, Pentre
Deeside
Clwyd CH5 2DH