Delivery

COVID19

Please note, due to the current situation regarding Coronavirus, our warehouse is working with a reduced number of staff. In addition to this, we have been advised that Royal Mail deliveries are frequently taking longer than usual to arrive. We are doing everything to ensure your products reach you as quickly as possible. If you have a query about the status of your order, please email info@hayoumethod.com with your order number and we can provide an update and assist you in any way we can. Many thanks.

EU Deliveries

We are pleased to inform you that we have resumed deliveries to the EU on a ‘Duty & Taxes Paid’ basis. This means you will be charged VAT at 20% on your purchase at checkout but you should not be asked to pay any import duty/VAT in your own country.

If you have any questions please email us at info@hayoumethod.com


 

(Please note, orders placed outside of the UK may incur additional taxes and duties costs.)

We will arrange for delivery of the products you order by the method shown and to the address which you specify.

We aim to dispatch all orders received before 12pm (Monday to Friday) on the same day, our delivery time is within 3-5 working days to the UK mainland. Orders made after 12pm will be processed the following working day. Once we have received your order and processed it no further items can be added to this order. If you wish to order further items please place a new order and this will be handled as a new order. Orders are not processed over the weekend or on bank holidays.

Our “Standard” delivery service is available for all Non-UK customers. For these international orders we aim to deliver between 5 – 7 working days, but please allow 10 working days before contacting us.

It is your responsibility to provide us with full and correct delivery address details. We cannot be held liable for non-delivered orders if incorrect address details were provided upon order.

All packages returned to us as undelivered will be refunded, excluding the delivery cost. If after 10 business days you have not received your order, you must contact us at info@hayoumethod.com. We will not be liable for any loss or damage if you fail to do this.

Shipping Costs UK Mainland

Royal Mail delivery £4.95

We aim to dispatch all orders received within 24hrs of you placing your order, orders received before 12 midday will usually be dispatched the same day.

Our delivery time (once dispatched) is within 2-3 working days to the UK mainland.

Once we have received your order and processed it no further items can be added to this order.  If you wish to order further items please place a new order.

Shipping Costs Northern Ireland

Delivery Cost £6.50

Delivery time estimate 2-3 working days, but please allow up to 5 working days before making contact with us about your delivery.

Shipping costs Europe

EU Deliveries: We have resumed shipping to EU countries on a ‘duty paid’ basis. Please see top of this page for more detail.
Delivery Cost £16.00.

Delivery time estimate 4-7 working days, but please allow up to 10 working days before making contact with us about your delivery.

Channel Isles and UK offshore Islands

Delivery Cost £6.50

Delivery time estimate 3-5 working days, but please allow up to 7 working days before making contact with us about your delivery.

Eire

Delivery Cost £11.50

Delivery time estimate 3-5 working days, but please allow up to 7 working days before making contact with us about your delivery.

USA, Canada & Australia

Delivery Cost £23.00

All other countries please enquire at info@hayoumethod.com

Our international delivery rates are exclusive of Duty, VAT and custom charges. Where you have requested delivery to a non-EU address, you may claim any VAT back on your order, should you wish to do so. Hayo’u does not accept responsibility for VAT claims.

Delivery time estimate 5-7 working days, but please allow up to 14 working days before making contact with us about your delivery.

 

Returns & Refunds

Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact.

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. This excludes defective items.

We advise you to return items by recorded delivery or by any other means that shows proof of the return. If for any reason your returned items are not received we cannot process the refund unless you can provide proof of postage.

Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition If you cancel your order after we have dispatched the products, then you must return the products to the address below. You can submit your cancellation notice by email.

Returns Address:

Hayo’u Method C/O Westway Warehouse
Unit 1, Rectors Lane Industrial Estate,
Rectors Lane, Pentre
Deeside
Clwyd CH5 2DH

 


EU CPNP

EU Responsible Person:
Name: Mark Bowes-Cavanagh
Position: Technical RP Ireland
email: TechnicalRPIreland@adslaboratories.com
Business Name: Advanced Development & Safety Laboratories (Ireland) Limited
Business Address: 148 Phibsborough Road, Phibsborough, Dublin 7, D07 CX7P, Ireland
Contact Number: Tel: 07779130233

UK Responsible Person
Name: Adrian Mellor MRSC
Position: Technical & Regulatory Consultant to the Cosmetic Industry
Email:adrianmellor@btconnect.com
Business Name: Hayo’u Ltd
Business Address: 59, Longlands Court, London, W11 2QF
Contact Number:+44(0)1403733962