Refund policy

RETURN, REFUND AND CANCELLATION POLICY

Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact.

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. We are unable to offer refunds or exchanges for reactions related to individual sensitivities or allergies. This excludes defective items. 

We advise you to return items by recorded delivery or by any other means that shows proof of the return. If for any reason your returned items are not received we cannot process the refund unless you can provide proof of postage.

Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition If you cancel your order after we have dispatched the products, then you must return the products to the address below. You can submit your cancellation notice by email.

RETURNS ADDRESS

Hayo’u Method C/O Westway Warehouse
Unit 1, Rectors Lane Industrial Estate,
Rectors Lane, Pentre
Deeside
Clwyd CH5 2DH

INSPECTION

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt there is a problem or you cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our return policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Any discrepancy within your delivery needs to be advised within 48 hours of delivery. Your statutory rights are not affected